Key Responsibilities

A. Management Information System (MIS) & MEAL

• Develop and maintain the project MEAL framework, indicator tracking table, and data collection tools (digital and paper-based).
• Manage the project MIS/database (using KOBO, ODK, or similar) for timely and accurate data entry, cleaning, and analysis.
• Conduct regular field monitoring visits to verify data quality and assess progress against targets.
• Prepare monthly/quarterly MEAL reports, dashboards, and visualizations for management and donor reporting.
• Support baseline, mid-term, and end-line evaluations, including data collection, analysis, and reporting.

B. Complaint and Response Mechanism (CRM) Focal Person

• Establish, operationalize, and promote the project’s community-based feedback and complaint mechanism.
• Ensure all complaints are recorded, acknowledged, and addressed in a timely, confidential, and dignified manner.
• Maintain the CRM register and produce periodic CRM analysis reports for adaptive management.
• Train staff and community volunteers on safe and ethical feedback handling, especially regarding sensitive complaints (PSEA, safeguarding).
• Ensure CRM information is accessible to all community members, including women, elderly, and persons with disabilities.

C. Gender Focal Person

• Integrate gender and inclusion considerations into MEAL tools, assessments, and reporting.
• Conduct gender analysis and support the development/implementation of the project Gender Action Plan.
• Train project staff and partners on gender-sensitive programming and data collection.
• Monitor and report on gender-specific indicators, ensuring equitable participation and benefit across all activities.
• Document and share lessons learned and success stories related to gender and inclusion.

Key Deliverables

• Functional project MEAL system with digital data collection tools and real-time dashboard.
• Monthly MEAL and CRM reports, including sex- and age-disaggregated data (SADD).
• CRM registry and closure reports, with recommendations for program improvement.
• Gender analysis summary and updated Gender Action Plan.
• Training reports for staff on CRM, gender mainstreaming, and data quality.
• End-of-project MEAL report including findings, lessons learned, and accountability summaries.

Qualifications & Experience

• Education: Bachelor’s/Master’s degree in Social Sciences, Statistics, Gender Studies, MIS, or relevant field.
• Experience:
• At least 3 years of experience in MEAL, MIS, or data management in humanitarian/development projects.
• Proven experience in managing CRM/accountability mechanisms and gender mainstreaming.
• Experience with digital data tools (KOBO, ODK, CommCare, Power BI) and advanced Excel.
• Skills & Competencies:
• Strong analytical, reporting, and presentation skills.
• Knowledge of Core Humanitarian Standards (CHS), PSEA, and gender-sensitive programming.
• Fluency in English, Urdu, and Pashto (local language of Shangla is an advantage).
• Ability to train and mentor field staff and work effectively in remote, cold-weather settings.

Working Conditions

• Based in Shangla with frequent travel to remote, high-altitude field locations.
• Must adhere to organizational Code of Conduct, safeguarding, and PSEA policies.
• May require working beyond normal hours during data collection or reporting periods.