Job Description:

We are seeking an erudite and experienced Master Trainer to conduct three-months Front Desk/ Receptionist training. The Master Trainer-Front Desk/ Receptionist will be responsible for managing front desk operations and providing basic training support to project beneficiaries. This dual-role position includes welcoming visitors, handling inquiries, maintaining records, and supporting the implementation of training sessions. The individual will serve as a vital link between beneficiaries, project staff, and administrative support.

Key Responsibilities:

• Develop a lesson plan and conduct training sessions and practical demonstrations for trainees. 
• Ensure conducive learning environment and clearly infused the training contents to the trainees. 
• Use different software used in front desk/ Receptionist and train the trainees in advance MIS system used in front desk operations.
• Assess the trainee’s performance and interest during training sessions and provide necessary feedback and support.
• Trained the trainees to use different technologies to smoothly operate the front desk operations.
• Provide online learning platforms to trainees such as YouTube etc.
• Facilitate group discussions, activities, and exercises that promote knowledge sharing and critical thinking among trainees.
• Respond to participant questions, concerns, and provide clarifications on topics covered during the session.
• Create and distribute presentation materials/handouts, and resources to trainees before and after the session.
• Collect feedback from participants and incorporate it into the post-session report to further improve the training content.
• Maintain a high level of professionalism and ensure that all information shared during the session remains confidential.
• Develop reports on the completion of each themes/content.

Requirement:

• Proven experience in the Hotel Management with focus on modern technologies. 
• Demonstrated experience in designing and delivering training sessions, workshops, or presentations to diverse audiences.
• Excellent communication skills, with the ability to convey complex information in a clear and understandable manner.
• Strong interpersonal skills to facilitate engaging discussions and interactions among participants.
• Up-to-date knowledge of the advanced hotel management training.
• Ability to adapt content and delivery methods to suit participants with varying levels of expertise.